Synergix / Road haulage & freight
Tail-lift delivery
Plan the lift and the ground together.
Arrange collection or delivery where suitable goods need lifting between the vehicle floor and ground level. Synergix checks the load, platform, pallet truck and unloading surface before booking the tail-lift vehicle.
UK & EuropeThe actual route and vehicle confirmed.
Fully insured transportCover checked for your goods and service.
Tracking & live PODVisibility and delivery confirmation.
24/7 operationsSupport when the job or timing changes.
What Synergix provides
Tail Lift Delivery
A tail lift bridges the height between a suitable vehicle and the ground. It does not lift over walls, replace a crane or make every heavy pallet movable. The actual platform, load centre (where the load balances on the platform), all weight on the lift and the route across the ground must work together.
A suitable platform
More than a headline capacity
Give the pallet or item’s loaded dimensions and gross weight. Any pallet truck, operator and equipment on the platform also contribute to the operating load. Platform size and load position can restrict a job before the vehicle payload is reached.
Ground handling
The lift is only one stage
Goods still need moving safely onto and away from the platform. State the surface, slope, kerbs, thresholds and distance. Gravel, soft ground, steps and gradients can make a proposed pallet-truck route unsuitable.
Customers, goods and situations
Ground-level handover without a loading bay
A suitable powered platform transfers compatible goods between the vehicle floor and ground. The whole handled load and the route across the receiving surface need to work together.
Who needs tail-lift delivery?
A suitable tail lift can help where the goods need a powered transfer between the vehicle and ground, with a workable route for handling the load.
Shops and business receivers
Receive stock without a loading bay
Suitable palletised goods can be lowered at an agreed receiving position. Confirm a usable parking/unloading area, surface and receiving contact; a tail lift does not remove restrictions caused by kerbs, steps or public access.
Suppliers and manufacturers
Collect or deliver packed goods
A collection point without a forklift may need ground-level loading. Give the packed load, pallet condition and equipment requirements at both ends, so the complete transport and handling can be matched.
Equipment and fit-out teams
Handle a bulky item without assuming carrying
Suitable furniture, fixtures or equipment may benefit from platform unloading. Explain its base, wheels/support and stability. Carrying into a room, unpacking or installation remains a separate scope to agree.
Types of loads we transport
Select a category for the details that change the transport plan.
- Palletised business goods
- Retail and warehouse deliveries
- Heavy individual pallets
- Bulky items and equipment
Palletised business goods
Sound pallets, secure packaging and compatible fork entry are important. Include overhang and loaded height as well as the footprint. Tell us if the pallet is top-heavy, fragile or unevenly loaded.
Retail and warehouse deliveries
Tail-lift unloading may suit a receiver without a loading bay, provided there is a safe working area and appropriate ground. Confirm parking, public/pedestrian access and the agreed handover point.
Heavy individual pallets
Where pallet-truck handling is required for an individual loaded pallet of 800 kg or more, an electric pump truck must be arranged. This is Synergix’s booking rule, not a universal legal safe-lifting threshold. Lower weights can also need powered equipment.
Bulky items and equipment
Non-palletised goods need their own handling assessment. Wheels, bases, supports and stability matter. Carrying an item into a room or fitting it in place is a separate task to agree, not automatic tail-lift delivery.
Jobs to plan together
These examples explain an enquiry brief. Your load and site determine the actual arrangement.
The job
A delivery without a loading bay
The receiver has firm, suitable ground but no dock. Provide pallet sizes/weights, parking and the handover point so a suitable lift and truck can be assessed.
The job
A heavy stock collection
A packed pallet needs ground-level loading. Confirm its weight, pallet condition and collection surface, with powered equipment requested where required.
Vehicles and equipment
Explore the Synergix vehicle range
This is our wider fleet overview. The correct body, access, equipment and working capacity are confirmed for the named service and your goods. Each illustrated configuration has its own role; the overview does not mean every vehicle performs every service.
39 vehicle options. Browse horizontally or open the stationary guide.
Small van
1.2 × 1 × 1 m
Up to 400 kg
A practical starting point for urgent parts, documents, samples and compact business deliveries.
Standard body guide; actual vehicle checked.
View vehicle guide: Small van
SWB van
2.4 × 1.2 × 1.2 m
Up to 800 kg
Useful for stock, tools and smaller pallet loads that need more room than a small van.
Standard body guide; actual vehicle checked.
View vehicle guide: Short wheelbase van
LWB van
3.6 × 1.2 × 1.8 m
Up to 1,250 kg
More floor length for equipment, boxed stock, signage and longer items on dedicated courier work.
Standard body guide; actual vehicle checked.
View vehicle guide: Long wheelbase van
XLWB van
4.2 × 1.2 × 1.8 m
Up to 1,100 kg
Extra length for bulky, lighter consignments and long items that need an enclosed vehicle.
Standard body guide; actual vehicle checked.
View vehicle guide: Extra long wheelbase van
Luton van
4 × 2 × 2 m
Up to 1,100 kg
A wider box-shaped load area for bulky stock, furniture and light palletised deliveries.
900 kg with a tail lift; conversion checked.
View vehicle guide: Luton van
7.5 tonne lorry
6 × 2.2–2.4 × 2–2.445 m
Up to 2,400 kg
A step up from vans for pallet deliveries, retail stock and bulky goods requiring a rigid lorry.
Standard body guide; actual vehicle checked.
View vehicle guide: 7.5 tonne lorry
18 tonne lorry
7.5 × 2.4 × 2.5 m
Up to 9,000 kg
A larger rigid for regular distribution, industrial goods and heavier pallet loads.
Standard body guide; actual vehicle checked.
View vehicle guide: 18 tonne lorry
26 tonne lorry
8 × 2.5 × 2.6 m
Up to 15,000 kg
A higher-capacity rigid option for substantial pallet, building-material and distribution loads.
Standard body guide; actual vehicle checked.
View vehicle guide: 26 tonne lorry
13.6m artic
13.6 × 2.5 × 2.6 m
Up to 26,000 kg
Full and part loads, regular trunking and larger consignments. Choose the trailer around the goods and unloading method.
Standard body guide; actual vehicle checked.
View vehicle guide: 13.6m articulated lorry
Luton curtainsider
Actual body specification confirmed
Load-specific capacity
Side loading needs a suitable opening, securing system and safe forklift access. Confirm the actual body space and payload.
Actual body, equipment and working payload checked.
View vehicle guide: Luton curtainsider
7.5t curtainsider
Actual body specification confirmed
Load-specific capacity
Side loading needs a suitable opening, securing system and safe forklift access. Confirm the actual body space and payload.
Actual body, equipment and working payload checked.
View vehicle guide: 7.5t curtainsider
18t curtainsider
Actual body specification confirmed
Load-specific capacity
Side loading needs a suitable opening, securing system and safe forklift access. Confirm the actual body space and payload.
Actual body, equipment and working payload checked.
View vehicle guide: 18t curtainsider
Articulated curtainsider
Actual body specification confirmed
Load-specific capacity
Side loading needs a suitable opening, securing system and safe forklift access. Confirm the actual body space and payload.
Actual body, equipment and working payload checked.
View vehicle guide: Articulated curtainsider
18t flatbed HIAB
Actual body specification confirmed
Load-specific capacity
Check load weight, lifting points, reach, ground, stabiliser space and the actual lift plan. Standard-body payload does not apply.
Actual body, equipment and working payload checked.
View vehicle guide: 18t flatbed HIAB
26t flatbed HIAB
Actual body specification confirmed
Load-specific capacity
Check load weight, lifting points, reach, ground, stabiliser space and the actual lift plan. Standard-body payload does not apply.
Actual body, equipment and working payload checked.
View vehicle guide: 26t flatbed HIAB
Wagon & drag, rear HIAB
Actual body specification confirmed
Load-specific capacity
Check load weight, lifting points, reach, ground, stabiliser space and the actual lift plan. Standard-body payload does not apply.
Actual body, equipment and working payload checked.
View vehicle guide: Wagon & drag, rear HIAB
Wagon & drag, front HIAB
Actual body specification confirmed
Load-specific capacity
Check load weight, lifting points, reach, ground, stabiliser space and the actual lift plan. Standard-body payload does not apply.
Actual body, equipment and working payload checked.
View vehicle guide: Wagon & drag, front HIAB
Three-axle HIAB tractor
Actual body specification confirmed
Load-specific capacity
Check load weight, lifting points, reach, ground, stabiliser space and the actual lift plan. Standard-body payload does not apply. Tractor shown without a trailer. Agree the complete combination.
Actual body, equipment and working payload checked.
View vehicle guide: Three-axle HIAB tractor
Four-axle heavy HIAB tractor
Actual body specification confirmed
Load-specific capacity
Check load weight, lifting points, reach, ground, stabiliser space and the actual lift plan. Standard-body payload does not apply. Tractor shown without a trailer. Agree the complete combination.
Actual body, equipment and working payload checked.
View vehicle guide: Four-axle heavy HIAB tractor
HIAB artic & flatbed
Actual body specification confirmed
Load-specific capacity
Check load weight, lifting points, reach, ground, stabiliser space and the actual lift plan. Standard-body payload does not apply.
Actual body, equipment and working payload checked.
View vehicle guide: HIAB artic & flatbed
Heavy HIAB artic & flatbed
Actual body specification confirmed
Load-specific capacity
Check load weight, lifting points, reach, ground, stabiliser space and the actual lift plan. Standard-body payload does not apply.
Actual body, equipment and working payload checked.
View vehicle guide: Heavy HIAB artic & flatbed
26t flatbed MOFFETT
Actual body specification confirmed
Load-specific capacity
Carried forklift unloading. Check load centre, item weight, fork access, ground, gradients and working space. Fitted equipment reduces payload.
Actual body, equipment and working payload checked.
View vehicle guide: 26t flatbed MOFFETT
26t curtainsider MOFFETT
Actual body specification confirmed
Load-specific capacity
Carried forklift unloading. Check load centre, item weight, fork access, ground, gradients and working space. Fitted equipment reduces payload.
Actual body, equipment and working payload checked.
View vehicle guide: 26t curtainsider MOFFETT
Artic flatbed MOFFETT
Actual body specification confirmed
Load-specific capacity
Carried forklift unloading. Check load centre, item weight, fork access, ground, gradients and working space. Fitted equipment reduces payload.
Actual body, equipment and working payload checked.
View vehicle guide: Artic flatbed MOFFETT
Artic curtainsider MOFFETT
Actual body specification confirmed
Load-specific capacity
Carried forklift unloading. Check load centre, item weight, fork access, ground, gradients and working space. Fitted equipment reduces payload.
Actual body, equipment and working payload checked.
View vehicle guide: Artic curtainsider MOFFETT
Articulated flatbed
Actual body specification confirmed
Load-specific capacity
Open-deck goods need appropriate weather protection, restraint and loading equipment.
Actual body, equipment and working payload checked.
View vehicle guide: Articulated flatbed
Refrigerated trailer
Actual refrigerated space confirmed
Refrigerated trailer option
Confirm goods, temperature, usable space, payload, power and operating responsibilities. Transport and static hire are separate bookings.
Actual body, equipment and working payload checked.
View vehicle guide: Refrigerated trailer
Double-deck box trailer
Actual body specification confirmed
Load-specific capacity
Check both deck heights, individual deck limits, access and the actual loading sequence.
Actual body, equipment and working payload checked.
View vehicle guide: Double-deck box trailer
Double-deck curtainsider
Actual body specification confirmed
Load-specific capacity
Confirm deck heights, weight distribution, side access and the securing plan.
Actual body, equipment and working payload checked.
View vehicle guide: Double-deck curtainsider
Tanker trailer
Actual body specification confirmed
Load-specific capacity
Declare the product, compatibility, hygiene, transfer equipment and any regulatory requirements. Acceptance is checked, not automatic.
Actual body, equipment and working payload checked.
View vehicle guide: Tanker trailer
Skeletal container trailer
Actual body specification confirmed
Load-specific capacity
Confirm container size, loaded weight, twistlock positions and terminal or site lifting arrangements.
Actual body, equipment and working payload checked.
View vehicle guide: Skeletal container trailer
Walking-floor trailer
Actual body specification confirmed
Load-specific capacity
Check material suitability, unloading clearance, ground and the actual moving-floor arrangement.
Actual body, equipment and working payload checked.
View vehicle guide: Walking-floor trailer
Step-frame trailer
Actual body specification confirmed
Load-specific capacity
Check each deck length and height, point loads, overall loaded height and loading method.
Actual body, equipment and working payload checked.
View vehicle guide: Step-frame trailer
Bulk tipper trailer
Actual body specification confirmed
Load-specific capacity
Declare the material and contamination requirements. Check tipping space, overhead clearance and stable level ground.
Actual body, equipment and working payload checked.
View vehicle guide: Bulk tipper trailer
Alloy U-shaped tipper
Actual body specification confirmed
Load-specific capacity
Confirm material, liner or body compatibility, capacity and safe tipping conditions.
Actual body, equipment and working payload checked.
View vehicle guide: Alloy U-shaped tipper
Low-loader
Actual body specification confirmed
Load-specific capacity
Check deck profile, ramps, concentrated weight, ground clearance and actual loaded dimensions.
Actual body, equipment and working payload checked.
View vehicle guide: Low-loader
Megalift trailer
Actual body specification confirmed
Load-specific capacity
Container side-lifting needs the actual load, outreach, ground bearing and stabiliser working area checked.
Actual body, equipment and working payload checked.
View vehicle guide: Megalift trailer
Purpose-built keg trailer
Keg layout and usable space confirmed
Actual trailer payload confirmed
For suitable keg distribution. Supply keg quantities, individual loaded weights, load presentation, site access and receiving arrangements.
Purpose-built keg trailers and other suitable vehicles are both used. Trailer layout, load restraint and unloading method are agreed for the job.
View vehicle guide: Purpose-built keg trailer
Wagon and drag MOFFETT
Both decks and forklift position confirmed
Actual completed combination payload confirmed
A rigid-and-drawbar combination with truck-mounted forklift unloading. Give individual load weights, deck allocation, unloading sequence and the ground route to the receiving point.
The carried forklift changes equipment position and freight allowance. Confirm the actual forklift, mounting, load-centre limits, ground and access.
View vehicle guide: Wagon and drag MOFFETTUse the slider or arrows, or open the stationary vehicle guide.
Stationary vehicle guide and dimensions
| Vehicle | Load space | Payload / equipment | Booking check |
|---|---|---|---|
| Small van | 1.2 × 1 × 1 m | Up to 400 kg | Standard body guide; actual vehicle checked. |
| Short wheelbase van | 2.4 × 1.2 × 1.2 m | Up to 800 kg | Standard body guide; actual vehicle checked. |
| Long wheelbase van | 3.6 × 1.2 × 1.8 m | Up to 1,250 kg | Standard body guide; actual vehicle checked. |
| Extra long wheelbase van | 4.2 × 1.2 × 1.8 m | Up to 1,100 kg | Standard body guide; actual vehicle checked. |
| Luton van | 4 × 2 × 2 m | Up to 1,100 kg | 900 kg with a tail lift; conversion checked. |
| 7.5 tonne lorry | 6 × 2.2–2.4 × 2–2.445 m | Up to 2,400 kg | Standard body guide; actual vehicle checked. |
| 18 tonne lorry | 7.5 × 2.4 × 2.5 m | Up to 9,000 kg | Standard body guide; actual vehicle checked. |
| 26 tonne lorry | 8 × 2.5 × 2.6 m | Up to 15,000 kg | Standard body guide; actual vehicle checked. |
| 13.6m articulated lorry | 13.6 × 2.5 × 2.6 m | Up to 26,000 kg | Standard body guide; actual vehicle checked. |
| Luton curtainsider | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| 7.5t curtainsider | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| 18t curtainsider | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Articulated curtainsider | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| 18t flatbed HIAB | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| 26t flatbed HIAB | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Wagon & drag, rear HIAB | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Wagon & drag, front HIAB | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Three-axle HIAB tractor | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Four-axle heavy HIAB tractor | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| HIAB artic & flatbed | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Heavy HIAB artic & flatbed | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| 26t flatbed MOFFETT | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| 26t curtainsider MOFFETT | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Artic flatbed MOFFETT | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Artic curtainsider MOFFETT | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Articulated flatbed | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Refrigerated trailer | Actual refrigerated space confirmed | Refrigerated trailer option | Actual body, equipment and working payload checked. |
| Double-deck box trailer | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Double-deck curtainsider | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Tanker trailer | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Skeletal container trailer | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Walking-floor trailer | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Step-frame trailer | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Bulk tipper trailer | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Alloy U-shaped tipper | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Low-loader | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Megalift trailer | Actual body specification confirmed | Load-specific capacity | Actual body, equipment and working payload checked. |
| Purpose-built keg trailer | Keg layout and usable space confirmed | Actual trailer payload confirmed | Purpose-built keg trailers and other suitable vehicles are both used. Trailer layout, load restraint and unloading method are agreed for the job. |
| Wagon and drag MOFFETT | Both decks and forklift position confirmed | Actual completed combination payload confirmed | The carried forklift changes equipment position and freight allowance. Confirm the actual forklift, mounting, load-centre limits, ground and access. |
From brief to completion
How the service works
Agree the goods, timing, equipment and responsibilities so collection and handover follow one workable plan.
- Describe the load
Send weight, dimensions and pallet/item condition.
- Check the route on the ground
We assess platform, handling and surface needs.
- Book the equipment
Confirm the vehicle, lift, pump truck and handover.
- Load or unload
The operator checks actual conditions before use.
- Record delivery
POD notes receipt and any handling exception.
Practical booking help
Plan the platform and the whole ground route
Start with reliable goods information and the people releasing and receiving the consignment. Flag missing details rather than guessing.
Loading, unloading and access
Give us the actual conditions at both ends so the equipment and service can be agreed before dispatch.
Check 01
Weight on the platform
Provide true load weight and dimensions, and identify the handling equipment required. The actual lift specification and load position decide suitability. Do not use the whole vehicle payload as the lift capacity.
Check 02
A level working area
Describe the surface, slope, drainage covers and traffic/pedestrians around the vehicle. The operator needs space to open and use the platform safely.
Check 03
Powered handling when needed
Arrange an electric pump truck for individual loaded pallets of 800 kg or more where pallet-truck handling is needed. Consider lower weights too where gradient, surface, distance or control makes manual movement unsuitable.
What to prepare before booking
You do not need to select a lift rating. Give the facts needed to check the vehicle, platform and ground movement.
The complete handled load
Obtain packed size and gross weight
Ask the sender for measured outer dimensions and weight including pallet, packaging and attached parts. Identify overhang, damaged packaging, uneven balance and fork-entry direction. Load centre concerns the balance position on the platform, so item weight alone is not enough.
Platform and handling equipment
Declare what must travel on the lift
Any permitted operator, pallet truck and other equipment on the platform contribute to its load and space requirements. Where pallet-truck handling is needed for an individual loaded pallet of 800 kg or more, arrange an electric pump truck. This is Synergix’s booking rule; lower weights may still require powered help after assessment.
The receiving route
Photograph more than the parking place
Show the complete path to the agreed handover point, with distance, slopes, kerbs, thresholds, covers and clear doorways. Describe the surface and space around the deployed platform. Gravel, soft ground and steps cannot be treated as an ordinary pallet-truck route.
Reasons to choose Synergix
Practical capability and accountable support
The service brings suitable equipment, visibility and an active operations team together around your requirements.
Synergix
Plan unloading where there is no bay or forklift
Arrange a suitable powered platform and the handling needed to move compatible goods between vehicle and ground. Checking the platform and receiving route together helps the receiver prepare for the complete handover.
Synergix
Tracking and live POD
Live tracking and electronic proof of delivery (POD) help your team follow the movement and confirm receipt. Registered customers can book jobs, track drivers and retrieve PODs through the customer portal. Agree access and any extra reporting for the work.
Synergix
Fully insured transport
Move your goods with insured transport. Confirm the applicable cover against the consignment, declared value and booked service.
Synergix
24/7 operations support
Reach the team when timing or site conditions change. Clear communication and practical action help keep the movement under control.
Synergix
UK and European capability
Use an established UK and European transport operation, with the actual route, equipment and availability confirmed for the work.
Synergix
Experience with accountability
Three generations of family transport experience support practical decisions about the job. Synergix is trusted by some of the largest businesses in the sectors it serves.
Price, quotation and supplier review
Quote the complete requirement
Send the goods, sites and timing together, including the handling, evidence or additional duties your organisation needs.
- Platform loadEach pallet/item’s gross weight, full dimensions, stability and overhang.
- Handling equipmentManual/electric pallet truck or other aids required at collection and delivery.
- Working groundSurface, slope, kerbs, covers, distance and photographs of the unloading area.
- Service endpointKerbside/agreed set-down point, carrying or other work, access and site contact.
- Collection and deliveryExact addresses, contacts, dates, latest useful arrival and any extra stops.
- Value and special conditionsDeclared goods value, handling instructions, required cover and any regulated or restricted contents.
Timing and price factors
A clear brief lets us quote the service your work needs.
Coverage and availability
Agree the workable schedule
Tail-lift work is confirmed against the suitable vehicle, platform and handling equipment. Give the true loading/unloading conditions at both ends. A general truck booking or a courier response estimate does not automatically include the required lift.
Quotation
What affects the price
Vehicle size, route, platform/equipment requirement, weight, unloading time, access and waiting affect the quote. Electric pump-truck provision and any additional handling must be included in the agreed booking.
Agree equipment and receiving responsibilities
For a one-off load or repeated deliveries, the quotation should cover the actual handling and finish point.
Operating brief
Keep each receiving site in the plan
Share routes, usual and peak loads, sites, delivery windows, contacts and the agreed unloading point. Specify the lift and powered handling required, report unsuitable packaging or changed surfaces, and define any carrying or extra staff requirement. Tracking and POD support receipt; extra reporting is agreed separately.
Supplier and commercial review
Make the limits and changes clear
Raise required equipment-document, competence and cover questions with sales for the actual job. Discuss waiting, changed handling, failed access, redelivery and additional work before commitment. Provide supplier approval, PO and invoice instructions, with proposed account/payment requirements for agreement.
Useful booking questions
Tail-lift delivery FAQs
Direct answers to the choices and practical requirements that affect this service.
What does a tail lift do?
It raises or lowers suitable goods between the vehicle floor and ground. The load, platform and ground-handling arrangement must all be suitable for the operation.
How heavy a pallet can you tail-lift?
It depends on the actual platform, load centre, size and all weight on it. Send gross weight and dimensions so the lift and handling equipment can be checked.
When do I need an electric pump truck?
Arrange one where pallet-truck handling is needed for an individual loaded pallet of 800 kg or more. Lower weights may also need powered help depending on the task and ground.
Is 800 kg a legal safe-handling limit?
No. It is Synergix’s booking requirement for electric pump-truck provision in that situation. It does not establish that lighter loads are safe to move manually.
Can you unload onto gravel or grass?
Do not assume so. Pallet-truck movement needs suitable ground, and the actual surface, gradient and load must be assessed. Send photographs and describe the route.
Does the driver move the pallet into my building?
Only if that scope and the route are agreed. Doorways, thresholds, gradients, distance, floor and equipment can change what is possible.
Can you lift a pallet over a wall?
A tail lift cannot do that. A suitable crane arrangement or another unloading plan may be needed, assessed against the load and site.
Is a pump truck always on the vehicle?
Do not assume it. State the requirement before booking, including whether electric equipment is needed. We confirm the actual equipment for the job.
Can the lift be used on a sloping road?
The working position needs assessment for the actual vehicle, platform and load. Tell us about gradients in advance; the operator may reject an unsuitable position.
What if the pallet is damaged?
Tell us before collection. It may need repacking or different equipment. A tail lift does not make an unstable or damaged load safe to handle.
What does load centre mean on a tail lift?
It concerns where the load’s balance point sits on the platform. A long pallet or an unevenly loaded item can use the platform differently from a compact, evenly distributed load of the same weight. Send packed dimensions, gross weight, pallet orientation and any known heavy end. The operator checks the actual lift’s load-position limits; you do not need to calculate a safe rating yourself.
Does a pallet fitting inside the truck mean it will fit the lift?
No. The platform and the transfer route have separate limits. Include overhang, handling equipment and the space needed to manoeuvre the complete load. A long pallet may need side loading with a forklift or another agreed method even when it fits along the vehicle floor.
Can you collect as well as deliver using the tail lift?
Yes, where the vehicle, lift, load and site conditions are suitable and agreed. Describe both collection and delivery surfaces, equipment and handover points. A workable delivery does not establish that ground-level loading at collection will also work.
What if the unloading surface or parking changes?
Tell the team promptly, with photographs or revised access information. The operator checks the actual conditions before using the equipment. If the position or route is unsuitable, waiting, another position, different equipment or redelivery needs agreement; the goods should not be forced through an unsafe arrangement.
Talk to the team
Arrange a suitable tail-lift delivery
Send the goods, collection and delivery requirements. We will bring the service scope, suitable equipment and quotation together.
Need a load-size check? Open LoadCheck and vehicle guidance.