Use up to 400 kg for the complete consignment, including pallets, cases and packaging. The assigned vehicle may require a lower allowance because of its equipment, actual weight or load distribution. A heavier load needs a different vehicle assessment.

No. It is Synergix's small-van booking limit. Legal capacity comes from the actual vehicle's permitted gross and axle weights and its working weight. Manufacturers offer different specifications, so there is no single legal payload for the entire small-van category.

The 400 kg is the customer's total shipment weight, including its packaging. The operator separately accounts for people, fuel and equipment when assessing the vehicle's available capacity. Customers should report the actual consignment weight rather than adding an assumed driver or fuel deduction.

A 450 kg consignment exceeds this booking category. Tell us the correct weight and we will assess the appropriate vehicle, usually a step up in size. A brochure maximum is not permission to exceed the agreed service limit.

No. Equipment, actual operating weight, the manufacturer's definition and the operator's booking policy can all differ. Wear does not create a universal 200 kg legal deduction, and an unsafe vehicle needs repair rather than simply a lighter load.

Arrange an accurate weight from the supplier, suitable scales or a weighbridge as appropriate. Tell us if a figure is only an estimate. We cannot confirm a heavy or borderline consignment on an optimistic guess.

Our planning space is approximately 120 cm long, 100 cm wide and 100 cm high. The calculated rectangular volume is 1.2 m³. Actual doors, wheel arches, lining, securing clearance and vehicle specification must also be checked.

Potentially one, subject to the assigned vehicle. A UK pallet's nominal 120 × 100 cm footprint already fills our planning floor area; a Euro pallet is 120 × 80 cm. Send the loaded dimensions and gross weight, and confirm suitable loading and unloading equipment.

There is no fixed box count. It depends on each box's dimensions and weight, whether boxes can be safely stacked, and the actual floor layout. Send the quantities for each size. Dividing total van volume by box volume alone can overstate what will fit.

Do not rely on a diagonal fit without an actual loading check, especially for fragile or upright-only items. This service is planned for a properly closed and secured load compartment. Request a different vehicle if the goods need an unsuitable loading position or open-door arrangement.

Not in Synergix's planning categories. Our small van is 120 × 100 × 100 cm and up to 400 kg. Our SWB guide is 240 × 120 × 120 cm and up to 800 kg. Manufacturer wheelbase labels do not always match courier booking categories.

No. Older wording used small escort van for this compact courier category. This page concerns carrying goods in a small van with a driver. It is not a pilot or escort vehicle service for an abnormal load.

The standard format is an enclosed panel van. Refrigerated or temperature-controlled transport can be discussed separately, subject to availability and confirmation of the required conditions. Insulation and equipment alter usable space and weight, so the ordinary 400 kg and 120 × 100 × 100 cm guide must not be assumed to apply to a conversion. Explain the goods and handling first.

The diagram uses rounded average internal measurements from five standard-length models and external dimensions of the illustrated vehicle. It is explanatory, not a guarantee for the van sent. Our booking guide remains 120 × 100 × 100 cm and up to 400 kg, subject to the actual vehicle. The drawing does not authorise a larger load.

Not necessarily. Usable length can change above the floor because of a shaped bulkhead, trim or other fittings. The crate must enter through the available opening in an allowed orientation and leave room for securing. Send its packaged length, width and height, rather than relying on a maximum floor length or a load-through feature.

Only when the actual feature, dimensions, orientation and restraint method are suitable and specifically agreed. A narrow hatch can accommodate some long slender items without accommodating a full-height crate. This page's ordinary planning space does not promise a hatch or allow goods to compromise the cab, occupants or closing of the doors.

Measure the finished loaded pallet from its furthest points, including the base, wrapping and overhang. Give total gross weight, not just the contents. Include whether it must remain upright, whether anything can sit above it and how each site will load or unload it. Nominal empty-pallet size alone is insufficient for confirmation.

Do not assume it will. Insulation, cooling equipment, partitions and power arrangements add weight and reduce room. Air circulation and the required temperature-control method can also affect packing. The converted vehicle's actual capacity and service must be checked. Give the required temperature range, product starting condition, loaded dimensions and gross weight.

Assess an LWB when the load needs more length, height, floor positions or weight capacity than the smaller guides allow. Our LWB planning figures are 360 × 120 × 180 cm, up to 1,250 kg and nominally up to three suitable pallets. Actual vehicle fit, equipment, total loaded pallet size and safe handling still control acceptance.

A tail lift is not standard on our small-van category. Explain how the goods will be loaded and unloaded. If the available site equipment cannot handle the consignment safely, we need to assess a suitable alternative vehicle.

Only where the agreed handling is suitable for the pieces, access and task. A 400 kg vehicle allowance does not establish a driver's lifting capacity. Declare individual weights, awkward shapes, stairs, distances and any extra help needed.

A pump truck can move a pallet across a suitable surface, but it cannot bridge the height from the road to a van floor. The actual loading system, vehicle, pallet and site must work together. A forklift or different vehicle may be needed.

Have the goods appropriately packaged before collection unless a packing service has been specifically agreed. Tell us about unusual restraint or protection needs so vehicle equipment can be checked. Do not assume ordinary wrapping is adequate for every fragile or heavy load.

Only where the packaging and goods are designed to support the weight and the arrangement can be secured. A stackable label is not permission to place any item on top. State orientation restrictions and the permitted load on each item.

An internal carry, stairs, room placement, installation or assembly needs to be agreed in advance. These tasks are not automatic inclusions in a small-van courier booking. Extra people or a specialist delivery service may be needed.

Tell us the address, parking, access and individual piece weights. Hand-loaded parcels may be practical where handling is suitable. A heavy pallet requires an agreed mechanical loading and unloading method, which may mean selecting another vehicle.

The team must reassess it. The journey may need a larger vehicle, repacking or different equipment, with revised timing or charges. Accurate information before dispatch is the best way to avoid an unsuccessful collection.

It depends on the dock, vehicle floor height, equipment and loading process. A dock set up for larger trucks may not work safely with a compact van. Tell us the available system and confirm compatibility before collection. The receiving site needs a workable unloading plan as well; a successful forklift load at one end does not solve the other end.

Wrapping can hold the goods together on a pallet, but that is a separate task from restraining the complete pallet in the vehicle. The pallet and its contents need suitable stability, packaging and restraint. Tell us about fragile goods, point loads, sharp edges or restrictions on strap contact so the allocated vehicle and securing method can be assessed.

A dense component can impose a high point load on the floor or an unsuitable axle distribution even when total shipment weight is below the booking guide. Provide its dimensions, individual weight, supporting base and lifting points. A crate or pallet does not automatically solve floor loading. The actual vehicle and handling arrangement need assessment.

Declare the condition and contents before acceptance. Goods must be suitably contained and packaged for the agreed service, without an uncontrolled leak or risk to other items, people or the vehicle. Warm products needing a particular temperature cannot be treated as ready for an ordinary chilled movement without a proper specification. Dangerous contents require separate classification.

Contact the team promptly so the handover can be reassessed. The driver cannot replace missing mechanical equipment by attempting an unsuitable lift. Waiting, changed arrangements or a failed delivery may affect the route and price under the agreed terms. Make sure both site contacts know the booking window and have the required people and equipment available.

Include returns and empty packaging in the original plan. The maximum weight and space carried together must fit on every leg, and the load must remain secure as pieces are removed or added. A van full of outward goods cannot automatically take additional returns at the first stop. Tell us the quantities, dimensions and order of stops.

For pallet-truck handling of an individual loaded pallet weighing 800 kg or more, Synergix requires an electric pump truck to be requested. That pallet exceeds this small van category and needs another vehicle assessment. Lower weights can also need powered handling because of gradients, surfaces or distance. This is a company booking rule, not a universal legal threshold.

It depends on the model and work. The named current Ford examples in this guide show 53.30 UK mpg for the diesel and 43.46 UK mpg for the petrol under combined WLTP testing. They are reference examples, not a promised result or measured Synergix fleet average.

Multiply its CO₂ rate in g/km by 0.1609344. At an assumed 150 g/km the result is 24.14 kg of tailpipe CO₂ over 100 miles. Use the rate and actual distance appropriate to the journey, with a clear boundary for any positioning and return travel.

Only if that mileage is included. The 100-mile examples cover 100 vehicle miles. A return trip, vehicle positioning or extra stops can increase the total; shared work needs an agreed allocation method.

It has no tailpipe CO₂ while driving. Electricity supply, charging and vehicle or battery production still have environmental impacts. An electric delivery should not be described as having zero lifecycle emissions on the strength of its exhaust figure.

No. Vehicle efficiency, energy source, mileage, loading and the number of trips all matter. One suitable larger vehicle can be a better choice than making several small-van journeys. Compare the same job and the same emissions boundary.

Not by itself. CO₂ is not the same as the pollutants used by emissions-zone standards. Check the actual vehicle registration and the rules for the destination. Small size does not establish exemption from a zone or charge.

Treat it as an explanatory calculation. Formal reporting needs the actual activity data, an appropriate reporting-year method and a stated scope. Ask what data is available for your service rather than treating a brochure example as a verified shipment footprint.

It can, sometimes substantially compared with a published test result. Added mass, hills, acceleration, stop-start traffic, high speed, weather and equipment all affect energy use. There is no fixed full-load penalty for every compact van. Use achieved consumption from comparable loaded work where available, and do not price the entire job from an optimistic empty-run figure.

A whole-job assessment can include positioning to collection, the loaded journey and allocated onward or return travel. These legs need not achieve the same economy. A 100-mile customer delivery does not prove only 100 vehicle miles were driven. Driver time, loading, waiting and other operating costs also contribute to the courier price.

Use kWh for electricity and identify whether the figure is a test result, vehicle display reading or energy purchased at the charger. Convert kWh per 100 km to per 100 miles by multiplying by 1.609344. Purchased energy may include losses that a battery reading does not. Electricity should not be shown as litres or compared with MPG without a defined method.

It can if the actual starting charge, loaded route, conditions and reserve support the whole job. If an en-route charge is necessary and the deadline cannot allow the charging stop, detour or possible wait, it is not a suitable urgent plan. A suitable diesel or petrol van may be more practical in those circumstances. Advertised maximum range is insufficient confirmation.

No. The vehicle's capability, battery condition and temperature, starting charge, charging curve and the station's available output affect the session. Finding, reaching and connecting to the charger also takes time, and a queue or faulty unit can add delay. Plan the complete stop and contingency rather than treating a peak charger rating as a guaranteed arrival time.

No powertrain is promised as standard. Check the exact model and available vehicle rather than assuming all compact vans offer a plug-in hybrid. PHEVs use both fuel and externally charged electricity, and weighted test fuel figures do not describe every depleted-battery motorway journey. A mild hybrid is a different system and must not be treated as a substantial electric-only range.

At a constant illustrative tailpipe rate of 150 g/km, 250,000 miles produces 60.35 tonnes of CO₂. That excludes van manufacture, fuel production, maintenance and end-of-life treatment. An electric comparison needs actual or clearly assumed lifetime electricity and appropriate factors. This arithmetic is not a measured Synergix lifetime footprint or a complete powertrain comparison.

A battery can increase manufacturing emissions, but that alone does not establish which vehicle has the lower full-lifecycle footprint. Battery size, manufacture, energy supply, lifetime use and the comparison van matter. Use a model-specific study with clear boundaries. Diesel or petrol can be operationally preferable for a time-critical charging-sensitive route without proving a universal carbon advantage.

Yes, subject to a suitable vehicle, the load, route and timing. Share both the earliest ready time and the latest acceptable arrival. The team confirms what can be arranged for that booking.

No universal collection time is promised. We aim for collection within 60 minutes on many bookings where a suitable vehicle is available. Postcode, traffic, goods, access and specialist requirements affect the actual time, which must be confirmed.

Yes, when the job and route can be planned appropriately. A small van is not limited to local work. Overnight access, recipient availability, driver hours and rest requirements need to fit the requested deadline.

We have 24-hour telephone contact and can discuss out-of-hours movements. Vehicle availability and workable access at both addresses still need to be agreed. A reachable recipient is especially important outside normal opening hours.

Yes, these can be scoped as part of the service. Provide each stop, time window, quantity and any goods collected on the way. The van must remain within its capacity throughout the route, not just at the first collection.

These movements can be assessed subject to the route, goods, documents and availability. Customs, ferry or tunnel arrangements and applicable transport rules still matter. Send cross-border details early, especially for controlled goods, temporary exports or returns.

Ask with the exact goods, temperature range, duration, packaging and any monitoring requirement. Suitable options are subject to confirmation. Cooling equipment and insulation can reduce both usable space and payload.

Declare them before booking. The team must check the classification, quantity, packaging, documents and required vehicle or driver arrangements. A small parcel or short journey does not automatically remove the relevant controls.

Do not assume full replacement-value cover. Declare the goods and their value, then have the applicable cover, limits, exclusions and contractual terms confirmed before booking. Security and handling arrangements are also agreed for the job.

No. A suitable compact consignment can travel on a regional, national or cross-border route. The vehicle, driver plan, load, fuel or charging requirements, access and deadline must support the complete movement. A local job can still be complex, while a long direct route can be straightforward when the goods and both handovers are properly prepared.

Tell us the required slot, booking reference and any tolerance before acceptance. The team assesses collection readiness, route, driver plan and site access, then agrees the service. Travel time, security processing and unloading need allowance. A requested time is not confirmed simply because it has been entered in an enquiry.

The service is arranged around the agreed goods, movement and handover, rather than treating the item as a routine parcel through a sorting network. It can help with deadlines and handling control. Confirm the actual route, stops and requirements when booking; dedicated transport does not remove packaging, access, legal limits or driving-time considerations.

Yes, eligible compact stock can be assessed for one-off transfers or regular routes. Give piece dimensions and total weight, trading hours, delivery appointments and returns. A small van may suit modest consignments, while busy-day volumes or non-stackable displays can require a larger vehicle. Retail handover and restricted-access instructions should be agreed in advance.

It can suit protected small equipment, spares, passes, printed materials and eligible consumables. Give the site gate, accreditation, contact, delivery slot and individual case dimensions. Larger equipment, temperature needs or special handling can require another service. Transport acceptance does not automatically include unloading into a venue, installation or event setup.

Storage, warehousing or a planned transfer arrangement can be discussed as part of a wider logistics requirement. Give the goods, quantity, timing and handling needs so the correct service can be agreed. Do not assume a small-van quote automatically includes receiving, storage, picking, cross-docking or later distribution. Those activities have their own scope.

Tell the team as soon as the ready time changes. Loading delays can affect the delivery appointment, driver's programme, fuel or charge plan and price under the agreed terms. An urgent deadline needs a realistic ready time and prepared goods. A driver arriving does not guarantee the remaining journey still fits an unchanged delivery promise.

State the site's actual requirement, access restrictions, deadline and any flexibility before booking. Electric availability and the complete loaded route must be checked, including starting charge and the movement after delivery. A zero-tailpipe vehicle does not automatically have permission to use every road or loading area. The site still needs an agreed handover and usable access.

It may be economical for a compact dedicated movement, but a parcel network can cost less for a routine parcel with flexible timing. Vehicle location, route, urgency and handling affect a dedicated quote. Compare the service needed as well as the price.

Provide the goods description, quantity, packaged dimensions, total gross weight, collection and delivery postcodes, ready time and deadline. Add site access, loading method, value and any temperature, security or dangerous-goods requirements.

Tracking, notifications and proof of delivery are available according to the service and account setup. Agree the required updates and recipient details with the team. Registered customers can use their separate customer portal for supported account functions.

No. A quotation request or a generated reference is not confirmation of vehicle allocation. The team must agree the price, service and booking arrangements with you.

Contact the team promptly. Changes can affect vehicle allocation, timing, mileage and charges, particularly after dispatch. Cancellation and waiting arrangements depend on the agreed terms; do not assume a universal free cancellation window.

This page is for a courier service with a driver and an agreed collection and delivery. It does not offer self-drive van rental or vehicle sales.

No. Weight is essential, but packaged dimensions, piece count, postcodes, timing, loading arrangements and any special requirements also affect suitability and price. A light tall case can require a larger vehicle, while a compact heavy item may need equipment. Send the complete facts rather than asking the team to guess the remaining details.

Changes to goods, weight, dimensions, stops, readiness, access, waiting or handling can change the service needed and the price under the agreed terms. Declare uncertain details before confirmation and report changes promptly. A quotation based on one prepared consignment should not be assumed to cover a different load or an additional return movement.

Check the written quotation and agreed terms. The relevant tax treatment, route charges, waiting arrangements and additional services need to be clear for that job. This guide does not publish a universal inclusive mileage tariff. Comparing two prices is useful only when they cover the same route, goods, timing and handover scope.

Provide frequency, ready times, stop sequence, delivery windows, maximum load carried together and expected returns. Include peak volumes, closures, handling and who can approve changes. A route that fits on a quiet day may fail on the busiest one, so agree how a larger vehicle or a revised programme will be considered when needed.

Not automatically. Most goods vans have different national limits from cars, while qualifying car-derived vans can follow car limits. The actual classification and legal definition matter. A compact appearance or low shipment weight is insufficient. The driver follows the rules for the allocated vehicle and road, including any lower posted limit and conditions.

No. Licence requirements relate to the vehicle's permitted weight and category, plus the driver's actual entitlement and restrictions. The shipment guide is a separate company booking limit. Electric, combustion and towing arrangements can differ. Do not use a payload figure as evidence of a permitted gross vehicle weight or authority to drive.

Only an actual exterior-height check can establish that. The illustrated unladen height is not a guarantee for the allocated vehicle, and aerials, roof fittings or refrigeration equipment may add height. Confirm the site clearance and vehicle specification with enough allowance. Do not substitute the 100 cm internal load-height guide for the vehicle's outside height.

The answer depends on the actual vehicle or combination's permitted weight, the activity, route and applicable rules or exemptions. Relevant international goods movements over 2.5 tonnes can be within tachograph and drivers' hours scope from 1 July 2026. Some compact vans are below that weight; trailers or another specification can alter the position. A 400 kg shipment does not decide it.

The goods, countries, commercial arrangements and vehicle determine the documents. Provide a clear description, value, origin, customs information where applicable and the parties responsible for export and import formalities. Border processing, ferry or tunnel bookings and dangerous-goods requirements may affect timing. The team assesses the complete movement; a small consignment is not automatically exempt from documentation.