Forgotten items courier.
Arrange the collection.

Keys available from an authorised person

Keys left with an authorised contact can be collected and delivered to the agreed recipient. We organise the physical exchange around who may release and receive them, with a clear handover arrangement rather than an assumed unattended drop.

Use suitable secure packaging and provide reachable contacts for both ends. Only share the information needed to arrange the movement and identify the recipient. If keys are held by a business or reception, confirm its release procedure and staffed collection hours.

Agree authority to release and an appropriate handover. Use secure suitable packaging. Give the recipient’s contact without adding unnecessary details about the premises or security arrangements to a general enquiry.

Personal or work devices prepared for transport

A forgotten laptop, tablet or other device may be needed for work, travel or a planned meeting. We collect the prepared item and its declared accessories from the holder and take them to the agreed recipient, with its value and protection requirements identified.

Describe the device and fitted battery, including its condition, rather than label the consignment only as electronics. Screens and projecting accessories need suitable packaging. Any hot, swollen, damaged or otherwise suspect battery must be declared before the transport arrangement is agreed.

Declare battery type and condition, accessories, value and packaging. A device containing a normal battery still needs the correct goods assessment. Damaged, hot, swollen or otherwise suspect batteries require specific attention before acceptance.

Identified bags with declared contents

Recovered bags and luggage can be moved from a hotel, office or other agreed holder to their owner or authorised recipient. We organise the vehicle around the complete bag dimensions, weight and the contents declared for transport.

A bag can contain restricted goods even when its outside looks ordinary. Confirm what is inside, that it is the correct bag and that the holder agrees to release it. Suitable closure or packing and a named receiving contact form part of a practical handover.

Confirm what is inside, overall size, weight and condition. Do not describe a bag only as luggage if it includes restricted contents. The holder must agree release and the bag needs suitable closure or packing.

Tools, presentation items and accepted work materials

Forgotten work equipment can include tools, presentation materials, cases and other items needed to complete the day’s task. We move the prepared consignment from the releasing holder to the workshop, site, meeting or other location expecting it.

Explain the actual contents and latest useful arrival, including separate accessories needed with the main item. Weight and shape can require a larger vehicle than a small personal belongings job. Batteries, liquids and other restricted contents need to be identified at the start.

Give the complete load details, actual deadline and receiving point. Declare batteries, fluids and regulated contents. Bulky or dense equipment may need a different vehicle or loading arrangement from a small personal item.

Items held at a reception or lost-property desk

Hotels, venues and lost-property desks may hold a recovered item until its owner arranges collection. We provide the transport once the holder’s release process is agreed, using the claim reference and collection contact to identify the correct consignment.

Check the desk’s staffed hours and whether the item is packed for travel. A room number or venue address alone does not establish access or permission to collect. Provide the named contact or claim details and tell us where the intended recipient can complete the handover.

Provide the claim reference, named holder, collection hours and release requirements. Confirm packing is available. We do not promise access to rooms, restricted areas or unstaffed offices without an authorised arrangement.

Existing documents and other accepted essentials

A forgotten existing document or another accepted travel essential may need to reach someone already on their way. We organise the declared movement around the holder’s location, the recipient’s accessible meeting point and the useful deadline.

Describe the exact item before booking, including any contents that affect acceptance. An urgent need does not automatically make medicines or other restricted goods suitable for carriage. Existing passports also need the appropriate release and handover arrangements, which are explained on the dedicated passport service page.

Declare the exact item before booking. Passports have a separate collection and handover assessment. Medicines and other restricted goods are not automatically accepted simply because they are urgently needed.

Glasses and personal accessories

Recovered glasses and other accepted personal accessories can be collected from an authorised holder and delivered to their owner or agreed recipient. We organise the journey around actual availability and the useful delivery time.

Use an appropriate protective case and describe the item, packaging and value. Confirm who will release it and any holder reference or staffed collection hours. Other contents travelling in the same package must also be declared.

Chargers, cables and work accessories

A missing charger, adapter, cable or other work accessory can prevent the use of equipment already at the destination. We organise collection of the prepared item and direct delivery to the person who needs it.

Identify the complete accessory and whether any battery or power bank is included. The owner or supplier selects the correct item; the courier transports it. Provide the actual recipient and accessible receiving point.

Clothing and footwear

Clothing, shoes and prepared personal effects left at a hotel, workplace or other holder can be moved once release is authorised. We organise transport around the complete packed consignment and where the recipient can accept it.

Confirm that the items have been found and packed, with dimensions and weight for bags or boxes. Declare everything travelling with them. Cleaning, retrieving items from rooms and access to restricted areas are not assumed within collection.

Cameras and optical equipment

A recovered camera, lens or other protected optical equipment may need to reach its owner or working team. We organise the movement around the complete case, declared value and handling requirements.

Include batteries and accessories in the description and protect fragile equipment appropriately. Confirm orientation and support instructions where relevant. The transport does not include testing, calibration or responsibility for selecting the correct equipment.

Sports and musical equipment

Accepted sports or musical equipment left with an authorised holder can be collected for direct delivery. We choose the vehicle around the protected item’s dimensions and weight, rather than assume all personal property fits a small package.

Describe cases, fragile parts, protrusions and any batteries or restricted contents. Explain the loading and receiving route for awkward or heavier pieces. Packing, assembly and setup require separate agreement where needed.

Study and course materials

Prepared books, notes, portfolios and course materials can be collected from the holder and delivered to the person or institution authorised to receive them. We organise the journey around actual release and receiving times.

Identify the package and recipient clearly, with protected dimensions and gross weight where substantial paper is involved. Any deadline should be a useful handover time. Submission decisions, marking and access to restricted rooms remain outside the transport service.