Terms and Conditions
Drivers/Subcontractors
Driver Terms & Conditions – Synergix Sameday Solutions Ltd
Acceptance of Terms
By accepting a load, you agree to operate under these terms and conditions unless otherwise agreed upon by your operator.Waiting Time (Demurrage) Charges
Vans
First 30 minutes at collection and delivery are included in the agreed rate.
Additional waiting is charged at £5.00 per 15 minutes.
You must notify the office within 30 minutes of arrival to claim.
HGVs
First 60 minutes at collection and delivery are included.
Additional waiting is charged at £30.00 per hour.
You must notify the office within 45 minutes of arrival to claim.
Demurrage and Delivery Time Compliance
No demurrage is accepted for missed delivery windows.
If delivery is rejected due to lateness, return of goods must be free of charge.
Operators may waive this clause in cases of unforeseen delays.Delays and Penalties
You must inform the Synergix control office immediately if you encounter or anticipate any delay after loading. Failure to notify us may result in deductions as follows:
£10.00 per hour for vans
£20.00 per hour for HGVs
If a delivery slot is missed or is expected to be missed by more than 60 minutes, Synergix Sameday Solutions Ltd reserves the right to cancel the load without compensation (0% of the agreed rate), in order to reassign the job to an alternative vehicle and maintain service commitments.
Proof of Delivery (POD) Submission
PODs must be submitted within 24 hours of job completion.
Failure to do so will result in non-payment.Wrong or Updated Delivery Address
If a delivery address changes after collection:
You will be paid based on the industry standard or your mileage rate.
The rate is calculated by dividing the original rate by mileage, then applying this to extra miles.
If you wait while we confirm the rate, an additional drop rate will be paid.Rejected Deliveries and Return to Collection Site
If a delivery is refused at the delivery site for any reason and you are required to return the goods to the original collection point, Synergix Sameday Solutions Ltd will pay a maximum of 75% of the original agreed rate for the job. This includes any additional mileage, time, or fuel involved in the return.
No further payment will be due unless separately agreed in writing prior to the return journey.
To claim this payment, you must notify the office immediately upon rejection and obtain confirmation before returning.
This applies only where the delivery was attempted on time and in line with all booking instructions.
Rejections caused by delay, damage, or non-compliance will not qualify.Timeliness and Communication
You must notify the office as soon as possible if you expect delays.
If you miss a scheduled collection without informing us, the job may be cancelled without compensation.Cancellations
Cancellation charges apply unless otherwise waived by Synergix:
Day before delivery: 0% charge (Vans and HGVs)
Up to 4 hours before collection: 25% charge (Vans and HGVs)
On-site cancellations: 50% charge + any waiting time accrued
Note: Synergix reserves the right to override these charges in special circumstances.
Conduct and Behaviour
Rude, abusive, or inappropriate behaviour will result in job cancellation without compensation.Handball Charges
£5.00 per 250kg or per pallet (whichever is greater).
Any extra work beyond curbside must be agreed in advance with your operator.Liability for Goods
You are responsible for all goods once loaded until delivery.
Any damage or loss is your liability and may be claimed against your insurance.Speeding and Parking Fines
You are responsible for any fines incurred.
If unavoidable, inform the office before delivery to include costs in the job.Invoice Submission
Invoices received after the 3rd of the following month will fall into the next payment cycle.Customer Contact and Confidentiality
Do not contact customers directly unless authorised.
Soliciting Synergix clients within 12 months of working for them is prohibited and may result in legal action.Compliance with Laws and Regulations
You must comply with all relevant legal and regulatory obligations.Independent Contractor Status
You are an independent contractor responsible for your own equipment, expenses, and services.Insurance Requirements
You must maintain valid and active insurance at all times while working under contract with Synergix Sameday Solutions Ltd. The following minimum levels of cover are required:
Goods in Transit Insurance
Vans: Minimum cover of £45,000, with full-value liability for all consignments carried.
HGVs: Cover must comply with the RHA Conditions of Carriage, with a minimum liability of £1,300 per tonne.
In some cases, higher levels of cover may be required depending on the nature or value of the consignment. These requirements will be confirmed at the time of booking.
Public Liability Insurance
Minimum cover of £5 million.
Employers’ Liability Insurance
Minimum cover of £10 million, in line with statutory requirements for anyone employing or supervising others.
You must supply valid insurance documentation upon request. Failure to do so may result in job cancellation, suspension from future work, or termination of your agreement without compensation.
Vehicle Condition
Your vehicle must be clean, roadworthy, and suitable for the load.
Jobs may be cancelled without pay if the vehicle is deemed unfit.PPE and Clothing Requirements
All drivers must carry PPE: high-vis clothing and steel-toe boots.
Non-compliance may lead to job cancellation without pay.Performance of Work
Work must be carried out to a high standard in line with all safety regulations.Subcontracting
You must not subcontract any work without written permission from Synergix.Toll, Tariffs, Clean Air, and Congestion Charges
These charges must be included in your rate. Synergix will not cover them separately.Termination
Synergix may terminate your contract without notice for breaches or poor performance.Amendments
Synergix reserves the right to amend these terms at any time.Governing Law
These terms are governed by the laws of England and Wales.