Terms and Conditions

Drivers/Subcontractors

1. Acceptance of Terms

By accepting a load, you agree to operate under these terms and conditions unless otherwise agreed upon by your operator.

2. Waiting Time (Demurrage) Charges

Vans

  • First 30 minutes at collection and delivery are included in the agreed rate.

  • Additional waiting is charged at £5.00 per 15 minutes.

  • You must notify the office within 30 minutes of arrival to claim.

HGVs

  • First 60 minutes at collection and delivery are included.

  • Additional waiting is charged at £30.00 per hour.

  • You must notify the office within 45 minutes of arrival to claim.

3. Demurrage and Delivery Time Compliance

  • No demurrage is accepted for missed delivery windows.

  • If delivery is rejected due to lateness, return of goods must be free of charge.

  • Operators may waive this clause in cases of unforeseen delays.

4. Delays and Penalties

Failure to inform us of any delay after loading will result in deductions:

  • £10.00 per hour for vans

  • £20.00 per hour for HGVs

5. Proof of Delivery (POD) Submission

  • PODs must be submitted within 24 hours of job completion.

  • Failure to do so will result in non-payment.

6. Wrong or Updated Delivery Address

If a delivery address changes after collection:

  • You will be paid based on the industry standard or your mileage rate.

  • The rate is calculated by dividing the original rate by mileage, then applying this to extra miles.

  • If you wait while we confirm the rate, an additional drop rate will be paid.

7. Timeliness and Communication

  • You must notify the office as soon as possible if you expect delays.

  • If you miss a scheduled collection without informing us, the job may be cancelled without compensation.

8. Cancellations

Cancellation charges apply unless otherwise waived by Synergix:

  • Day before delivery: 0% charge (Vans and HGVs)

  • Up to 4 hours before collection: 25% charge (Vans and HGVs)

  • On-site cancellations: 50% charge + any waiting time accrued

  • Note: Synergix reserves the right to override these charges in special circumstances.

9. Conduct and Behaviour

  • Rude, abusive, or inappropriate behaviour will result in job cancellation without compensation.

10. Handball Charges

  • £5.00 per 250kg or per pallet (whichever is greater).

  • Any extra work beyond curbside must be agreed in advance with your operator.

11. Liability for Goods

  • You are responsible for all goods once loaded until delivery.

  • Any damage or loss is your liability and may be claimed against your insurance.

12. Speeding and Parking Fines

  • You are responsible for any fines incurred.

  • If unavoidable, inform the office before delivery to include costs in the job.

13. Invoice Submission

  • Invoices received after the 3rd of the following month will fall into the next payment cycle.

14. Customer Contact and Confidentiality

  • Do not contact customers directly unless authorised.

  • Soliciting Synergix clients within 12 months of working for them is prohibited and may result in legal action.

15. Compliance with Laws and Regulations

  • You must comply with all relevant legal and regulatory obligations.

16. Independent Contractor Status

  • You are an independent contractor responsible for your own equipment, expenses, and services.

17. Insurance Requirements

  • You must maintain valid insurance (goods in transit, motor, employer/public liability).

  • Provide documentation upon request.

18. Vehicle Condition

  • Your vehicle must be clean, roadworthy, and suitable for the load.

  • Jobs may be cancelled without pay if the vehicle is deemed unfit.

19. PPE and Clothing Requirements

  • All drivers must carry PPE: high-vis clothing and steel-toe boots.

  • Non-compliance may lead to job cancellation without pay.

20. Performance of Work

  • Work must be carried out to a high standard in line with all safety regulations.

21. Subcontracting

  • You must not subcontract any work without written permission from Synergix.

22. Toll, Tariffs, Clean Air, and Congestion Charges

  • These charges must be included in your rate. Synergix will not cover them separately.

23. Termination

  • Synergix may terminate your contract without notice for breaches or poor performance.

24. Amendments

  • Synergix reserves the right to amend these terms at any time.

25. Governing Law

  • These terms are governed by the laws of England and Wales.